Grievance pack
Scripts
3
Forms
1
Letters
12
Policies
2
Guides
3
Our Grievance Templates Toolkit simplifies grievance handling, ensuring fair resolutions and a harmonious work environment.
Dealing with employee grievances can be a challenging task, but our Grievance Templates Toolkit can make the process easier and less time-consuming for you.
Our toolkit includes a range of templates that are designed to simplify the grievance process, save you time and effort, and ensure compliance with all relevant employment legislation. From initial investigation to the grievance hearing itself, our templates cover all the necessary documents required to carry out a fair and legally compliant grievance process.
What are Grievances?
Grievances are concerns, problems or complaints that employees raise with their employer. A grievance might concern matters such as an employee's work, physical working environment, pay and benefits, working hours, health and safety, working relationships or general treatment at work.
Grievances may be concerned with a wide range of issues, including the allocation of work, the working environment or conditions, the lack of opportunities for career development or the way in which someone has been managed.
You must treat all grievances promptly and seriously, and try to achieve a resolution. You must also ensure you follow your organisation's grievance policy,
If you do not follow a fair and proper process, you run the risk of the aggrieved employee bringing a legal claim against you and/or damaging relations in your workplace.
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All employees must have a written statement of terms and conditions of employment that contains specific information concerning grievances, such as who to contact and how to file a grievance, but can also send the employee to another easily available document for information on any "next steps."
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According to case law, an employer has an implicit obligation to "fairly and promptly offer its employees a reasonable chance to pursue redress of any grievance."
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The Acas Code of Practice on Disciplinary and Grievance Procedures offers employers, workers, and their representatives with fundamental practical information and establishes guidelines for managing grievance problems in the workplace. Written grievance processes and grievance proceedings must be in accordance with the code.
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Although failing to observe the code does not automatically subject an employer to legal action, employment tribunals will examine the code when assessing relevant situations.
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Many grievances may be settled amicably with a quiet word. However, if informal settlement is not feasible, a grievance procedure should outline the proper steps for an employee to take to raise the matter with management in writing.
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A grievance procedure should include a right of appeal for employees who believe their issue has not been addressed properly.
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When attending any formal disciplinary or grievance hearing, employees (and workers) have the statutory right to be accompanied by a fellow worker or trade union official.
What's included?
This guide provides employers with a clear roadmap for handling employee grievances, promoting fairness, compliance, and a positive work environment.
Our Guide to Managing Conflict at Work through Mediation empowers teams to address workplace tensions effectively, fostering collaboration and harmony.
Use this guide to understand the law and good practice on employee grievances, including the effective management of grievances and the practicalities of dealing with grievances.
Use this model grievance policy to set out a formal framework for an employee to raise a problem or complaint to their employer.
Use this model whistleblowing policy to detail the framework in which employees and others who have serious concerns about any aspect of your business can voice those concerns.
Our Employee Appeal Letter Template provides a structured format for employees to appeal decisions, ensuring clarity and fairness in the process.
Our Employee Appeal Acknowledgment Letter Template confirms receipt of employee appeals, ensuring transparency and procedural fairness in the resolution process.
If an employee wishes to raise a grievance about a workplace issue, they can submit this model letter template to you.
Our Grievance Appeal Hearing Invitation Letter template invites employees to a formal appeal hearing, ensuring transparency and fairness in addressing grievances.
If a grievance appeal hearing has been held, send this model letter template for confirmation of the outcome.
Our Grievance Decision Appeal Letter template empowers employees to present well-structured appeals, facilitating a fair and efficient grievance resolution process.
If an employee raises a formal grievance, use this model letter template as an invitation to a grievance hearing to discuss their issues or complaints in detail.
If a grievance hearing has been held, send this model letter template for confirmation of the outcome, and a right of appeal.
Our Grievance Investigation Confirmation Letter ensures a transparent process, confirming receipt and initiation of grievance investigation promptly.
If you wish to try to resolve a workplace disagreement through mediation, appoint a mediator and issue this model mediation meeting invitation letter template.
Our Outcome of Mediation Meeting Letter Template streamlines documenting mediation outcomes, preventing disputes, and ensuring clear understanding for both parties.
This form should be completed by an employee / trade union, to register that a dispute exists.
If an employee wishes to raise a grievance about a workplace issue, they can submit this model form template to you.
If an employee has appealed against the outcome of a grievance, use this model script in an appeal hearing.
If you are holding a grievance hearing, use this model script to help you navigate through the meeting legally and effectively.
Our Mediation Meeting Script template guides facilitators through structured conversations, promoting effective communication and resolution during mediations.
