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Full Management Grievance pack

Guide to grievance management obligations and timeline

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This guide provides employers with a clear roadmap for handling employee grievances, promoting fairness, compliance, and a positive work environment.

Reading time
How long to understand this guide?
5 mins
Word count
How many words in this guide?
158
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What is a Guide to grievance management obligations and timeline?

The purpose of this guide is to provide employers with a structured framework for effectively managing employee grievances. It outlines the stages, tasks, and timeframes involved in addressing and resolving grievances in a fair and timely manner.

By following this guide, employers can ensure compliance with employment laws, promote transparency, and foster a positive work environment through the proper handling of employee concerns.

Applicable legal jurisdictions
In which jurisdictions can this guide be used?
Great Britain & NI (United Kingdom), Worldwide

Guide to grievance management obligations and timeline

Stage Task Timeframe
1 Receipt of Grievance Within 5 working days
2 Initial Assessment and Investigation Within 10 working days
3 Informal Resolution or Mediation (if applicable) Within 15 working days
4 Formal Grievance Meeting Within 20 working days
5 Investigation and Fact-Finding Within 25 working days
6 Grievance Outcome Meeting Within 30 working days
7 Appeal (if applicable) Within 35 working days
8 Final Decision and Conclusion Within 40 working days
9 Record Keeping and Documentation Throughout the process
10 Communication and Follow-up Ongoing as necessary

Timeframes are approximate and can vary depending on the complexity of the grievance and individual circumstances. Employers should adhere to the principles of fairness, promptness, and thoroughness when managing grievances, ensuring compliance with relevant employment laws and regulations.

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guide to grievance management obligations and timeline