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Employee Assistance Program (EAP) introduction letter

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Our Employee Assistance Program (EAP) Introduction Letter Template welcomes employees to confidential support, promoting well-being and work-life balance.

Reading time
How long to understand and implement this letter?
5 mins
Word count
How many words in this letter?
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What is an Employee Assistance Program (EAP) introduction letter?

An Employee Assistance Program (EAP) introduction letter is a formal communication sent by an employer to employees to introduce and promote the benefits of an EAP service. The purpose of the letter is to inform employees of the availability of the EAP, explain the services provided (such as stress, anxiety, depression, relationship problems, addiction, bereavement / death), and encourage them to use the service as needed.

The introduction letter should convey a message of support and care for employees' wellbeing and encourage them to use the EAP service as needed.

Best practice timescale for this to be issued
When should this letter be issued?
Upon introduction of the benefit
Issued by who, to whom
Who should issue this letter, and to whom?
The Employer (you) to the Employee
Applicable legal jurisdictions
In which jurisdictions can this letter be used?
Great Britain & NI (United Kingdom), Worldwide

How can I ensure that this letteris executed effectively?

Step Description Responsibility Timing
1 Identify the need for an Employee Assistance Program (EAP) and obtain management approval. HR/Management As needed
2 Research and select a suitable EAP provider or design an in-house program. HR 1-2 weeks
3 Develop the EAP introduction letter outlining program benefits, services, and how to access support. HR 1 week
4 Review the letter with management for approval. HR/Management 2-3 days
5 Issue the EAP introduction letter to all employees, ensuring confidentiality and sensitivity. HR Within 1 day

What legislation and best practice guidelines have been taken into account in the development of this template?

United Kingdom

Here are some UK employment legislation considerations to keep in mind when implementing an Employee Assistance Program (EAP) introduction letter:

  • The Equality Act 2010: This prohibits discrimination based on protected characteristics such as age, gender, race, and disability. The EAP introduction letter should be written in a way that is inclusive and non-discriminatory.

  • The General Data Protection Regulation (GDPR): This governs the collection, processing, and storage of personal data. The EAP introduction letter should clearly explain how personal data will be handled and protected.

  • The Health and Safety at Work etc. Act 1974: This requires employers to ensure the health, safety, and welfare of their employees. The EAP introduction letter should emphasise the employer's commitment to employee wellbeing.

  • The Mental Health (Discrimination) Act 2013: This prohibits discrimination against people with mental health conditions. The EAP introduction letter should promote the EAP service as a means of supporting employees with mental health concerns.

Other territories

Consult your jurisdiction's employment legislation or labor laws to ensure compliance with the template. Review the language for local precision.

Employee Assistance Program (EAP) introduction [Delete this line]

[Company name]

[Sender address]



[Recipient name]

[Recipient address]


Dear [Recipient first name],


Employee Assistance Program

[Company Name] is committed to supporting the health and wellbeing of our employees. We understand that personal and work-related problems can affect your performance, motivation, and quality of life. That's why we have partnered with [EAP Provider], a leading provider of Employee Assistance Programs, to offer you a confidential and free EAP service.

What is an EAP?

An EAP is a confidential and professional counseling and advisory service that provides support to employees and their immediate family members who are experiencing personal or work-related issues. The service is available 24/7 and is accessible through a toll-free phone number or online portal.

What services are available?

The EAP offers a range of services to help you manage personal and work-related challenges, including:

  • Counseling and emotional support for personal and work-related issues, such as stress, anxiety, depression, relationship problems, addiction, bereavement / death
  • Legal and financial advice on issues such as debt management, divorce, and employment law
  • Referrals to specialist services, such as medical or legal professionals, for more specialized support
  • Online resources, including articles, self-help tools, and webinars, on a range of topics related to mental health and wellbeing.

Who can use the EAP?

The EAP is available to all employees of [Company Name] and their immediate family members, including spouses, partners, and children under the age of 18.

How can I access the EAP?

To access the EAP, simply call [contact number] or visit [website | intranet]. All services are confidential, and your privacy will be respected at all times.

Why should I use the EAP?

The EAP is a free and confidential service that can help you to manage personal and work-related challenges in a timely and effective way. By using the EAP, you can:

  • Improve your mental and emotional wellbeing
  • Increase your resilience and coping skills
  • Enhance your work performance and productivity
  • Build stronger relationships with your colleagues and family members.

Remember, the EAP is here to support you whenever you need it. Don't hesitate to reach out for help.

For more information, please visit [EAP Provider] or contact [Company Name] HR department.

Yours [faithfully | sincerely],



[Sender name]

[Sender job title]

[Sender telephone]
[Sender email]

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Employee Assistance Program (EAP) introduction letter
employee assistance program (eap) introduction letter