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Flexible working rejection appeal letter

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If an employee wishes to appeal against a flexible working application rejection, they can use this model template.

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5 mins
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What is a Flexible working rejection appeal letter?

An employee may write a flexible working rejection appeal letter if their initial request for flexible working arrangements, such as a change in working hours or location, has been rejected by their employer.

The employee may feel that their request was reasonable and that accommodating it would not have a negative impact on the company's operations. They may also feel that their current work schedule is having a significant impact on their personal life and that flexible working arrangements would enable them to achieve a better work-life balance.

The employee may wish to appeal the rejection in the hopes of finding a mutually beneficial solution that meets both their needs and those of the company. 

Applicable legal jurisdiction
In which jurisdiction can this letter be used?
Great Britain & NI (United Kingdom)

What legislation and best practice guidelines have been taken into account in the development of this template?

There is no statutory right to appeal a flexible work refusal however it is good practice to offer one.

You should have refused the original request for one or more of the permitted eight business reasons, as follows:

  • Burden of additional costs.
  • Detrimental effect on ability to meet customer demand.
  • Inability to reorganise work among existing staff.
  • Inability to recruit additional staff.
  • Detrimental impact on quality.
  • Detrimental impact on performance.
  • Insufficiency of work during the periods you propose to work.
  • Planned structural changes.

Flexible working rejection appeal [Delete this line]

[Company name]

[Sender address]



[Recipient name]

[Recipient address]


Dear [Recipient first name],

Thank you for your response dated [insert date of response letter] to my flexible working request dated [insert date of request]. I am disappointed my request has been rejected. I am writing to appeal this decision for the reason(s) I explain below.

As you know, I submitted a request to [describe reasons for application, e.g to work from home two days a week in order to better balance my work and personal responsibilities].

You have refused my request for flexible working because [state the reason(s) given by the employer to refuse your request].

I understand that my initial request may not have been possible due to business needs, but I strongly believe that accommodating my request would not negatively impact the company's operations. In fact, I believe that it would enhance my productivity and allow me to better contribute to the success of the company.

I am willing to work with you to find a compromise that meets the needs of both the company and myself. I am willing to adjust my schedule or work with a different arrangement that suits the company's needs.

I respectfully request that you reconsider my request for flexible working arrangements. I hope that we can come to a mutually beneficial solution that allows me to continue to be a valuable member of the team.

Thank you for your time and consideration.

Yours [faithfully | sincerely],



[Sender name]

[Sender job title]

[Sender telephone]
[Sender email]

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£ 9

Get much more with our
Flexible and hybrid working template toolkit:

In which communication or process sequence does this template belong?

Previous step
Flexible working request rejection letter template

If you are unable to accept a request for flexible working, issue this model template letter to inform an employee of the reason for the rejection.

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Flexible working rejection appeal letter template
Flexible working rejection appeal letter
flexible working rejection appeal letter